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Creating and Implementing Balanced Scorecards

In the Public Service, the Balanced Scorecard (BSC) is commonly used to help organisations manage their performance. Officers need to appreciate the BSC in order to make sense of how their work
contribute to the overall goals of the organisation.

This programme, through the use of practical case studies, will help you to gain a better understanding of what the BSC is and how it can help your organisation in performance management.

Objective

By the end of this programme, you will be able to:

• Understand the concept of Balanced Scorecard as a tool for successful strategy implementation
• Understand what a Balanced Scorecard is
• Understand how the Balanced Scorecard helps in strategic planning and the alignment of the organisation’s vision and goals

Outline

Who should attend

You are an officer who would like to understand what the Balanced Scorecard
is about and how it supports the organisation’s strategic planning process.

It is suitable for Senior Executives & Executives; First-Line Managers; Middle Managers; Directors.

Profile of Andrew Lim

Lead Consultant, Balanced Scorecard Solutions

Andrew Lim is a seasoned management consultant with over 28 years of experience in strategic planning, performance management, and human resource management. He has successfully led consulting and training engagements across the public and private sectors in Singapore, Asia, the Middle East, and Africa.

His areas of expertise include:

• Strategic Planning and Management
• Performance Management Systems
• Human Resource Planning
• Leadership and Change Management
• HR Competency Framework Development
• Aligning HR Strategies with Business Objectives
• Activity-Based Costing and Management (ABC/M)

In addition to his consulting work, Andrew has extensive experience implementing management information systems that support strategic decision-making and organizational performance improvement.

Before joining Balanced Scorecard Solutions, Andrew headed the Asian operations of SPSS Inc., a global leader in statistical data analysis software. In 1997, he joined ABC Technologies to establish and lead its Asian headquarters in Singapore. Since then, he has assisted numerous multinational corporations, local enterprises, and government agencies in implementing performance management systems and activity-based cost management solutions.

Andrew has delivered consulting projects for a wide range of Singapore organizations, including the Singapore Institute of Management (SIM), SPRING Singapore, the National Gallery Singapore, Singapore Art Museum, LASALLE College of the Arts, R1 International, F&N Group, United Overseas Land, and Hitachi Chemicals. His work has often involved developing competency frameworks, performance appraisal systems, and strategic performance management initiatives.

Internationally, he has led projects for organizations such as the Ministry of Defence and the Prime Minister’s Office in Brunei, Asia Commercial Bank (Vietnam), Commercial Bank of Qatar, the Royal Court of Oman, and the Ministries of Justice and Youth, Sports and Culture in Namibia. He has also undertaken major public sector consulting assignments in Tanzania, Botswana, Uganda, Qatar, the United Arab Emirates, Iran, and Saudi Arabia.

Notable projects under his leadership include engagements with the Port of Singapore Authority (PSA), Singapore General Hospital, Changi General Hospital, Telekom Malaysia, Celcom Malaysia, PT Telkom Indonesia, Texas Instruments, AMD, UOB Bank, OCBC Bank, and TSMC Taiwan.

A recognized authority in strategic planning and performance management, Andrew is a strong advocate of the Balanced Scorecard (BSC) methodology. He regularly conducts executive talks, workshops, and training programs on strategic planning, performance measurement, and BSC implementation across Asia, the Middle East, and Africa.

Andrew also serves as a Strategic Planning and Performance Management Expert for Singapore’s Civil Service College and Singapore Cooperation Enterprise, supporting consulting and capability-building projects for foreign governments worldwide.