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The Advanced Balanced Scorecard - Implementing and Cascading for Strategic Success

In the Public Service, the Balanced Scorecard (BSC) is commonly used to help organisations manage their performance. Implementing the BSC requires the development of a strategy map and the identification of key relevant Key Performance Indicators (KPI) to measure and monitor how successful your agency is in achieving the strategic objectives.

Through real-time interactions and hands-on exercises, this programme aims to equip you with the key concepts of the BSC. You will be able to identify appropriate KPIs for measuring the success of your organisational goals.

Objective

By the end of this programme, you will be able to:

• Build a BSC
• Create a Strategy Map
• Implement and cascade the BSC for total organisational alignment
• Know how to use the BSC for continual performance management

Outline

Who should attend

You are an officer who has the basic knowledge of what the Balanced Scorecard is. You are also required to play a role in implementing the Balanced Scorecard and are responsible for setting and managing the KPIs in your organisation.

Testimonials

Andrew is very knowledgeable and shows real life examples on how the BSC can be implemented in different sessions. Clear delivery with good examples shared.
IP ValueLab Pte Ltd

We are in the midst of strategy planning and KPI setting so this course is very timely. Excellent venue. Would have been good if we have time to work on our own example as well. Andrew is very experienced and made the concepts easy to understand with relevant examples.
IP ValueLab Pte Ltd

I learned things that I can apply at work.
Singapore General Hospital

This course achieved my objectives. The workshop is excellent. Trainer is very knowledgeable.
Motor-Way Credit Pte Ltd.

Profile of Andrew Lim

Lead Consultant, Balanced Scorecard Solutions

Andrew Lim is a seasoned management consultant with over 28 years of experience in strategic planning, performance management, and human resource management. He has successfully led consulting and training engagements across the public and private sectors in Singapore, Asia, the Middle East, and Africa.

His areas of expertise include:

• Strategic Planning and Management
• Performance Management Systems
• Human Resource Planning
• Leadership and Change Management
• HR Competency Framework Development
• Aligning HR Strategies with Business Objectives
• Activity-Based Costing and Management (ABC/M)

In addition to his consulting work, Andrew has extensive experience implementing management information systems that support strategic decision-making and organizational performance improvement.

Before joining Balanced Scorecard Solutions, Andrew headed the Asian operations of SPSS Inc., a global leader in statistical data analysis software. In 1997, he joined ABC Technologies to establish and lead its Asian headquarters in Singapore. Since then, he has assisted numerous multinational corporations, local enterprises, and government agencies in implementing performance management systems and activity-based cost management solutions.

Andrew has delivered consulting projects for a wide range of Singapore organizations, including the Singapore Institute of Management (SIM), SPRING Singapore, the National Gallery Singapore, Singapore Art Museum, LASALLE College of the Arts, R1 International, F&N Group, United Overseas Land, and Hitachi Chemicals. His work has often involved developing competency frameworks, performance appraisal systems, and strategic performance management initiatives.

Internationally, he has led projects for organizations such as the Ministry of Defence and the Prime Minister’s Office in Brunei, Asia Commercial Bank (Vietnam), Commercial Bank of Qatar, the Royal Court of Oman, and the Ministries of Justice and Youth, Sports and Culture in Namibia. He has also undertaken major public sector consulting assignments in Tanzania, Botswana, Uganda, Qatar, the United Arab Emirates, Iran, and Saudi Arabia.

Notable projects under his leadership include engagements with the Port of Singapore Authority (PSA), Singapore General Hospital, Changi General Hospital, Telekom Malaysia, Celcom Malaysia, PT Telkom Indonesia, Texas Instruments, AMD, UOB Bank, OCBC Bank, and TSMC Taiwan.

A recognized authority in strategic planning and performance management, Andrew is a strong advocate of the Balanced Scorecard (BSC) methodology. He regularly conducts executive talks, workshops, and training programs on strategic planning, performance measurement, and BSC implementation across Asia, the Middle East, and Africa.

Andrew also serves as a Strategic Planning and Performance Management Expert for Singapore’s Civil Service College and Singapore Cooperation Enterprise, supporting consulting and capability-building projects for foreign governments worldwide.